退款政策

REFUND & CANCELLATION POLICY

Last Updated: 31 May 2026

 

1. No-Refund Policy for Digital Goods

At eclipzon.com, we specialize in digital codes and vouchers.

Due to the nature of these products, all sales are final.

• Once a digital code has been delivered via WhatsApp and "Revealed" or "Viewed" by the user, it is considered Consumed.

• Consumed codes are strictly ineligible for any refund, return or exchange.

2. Exceptions (Refund Eligibility)

A refund or replacement may be considered only under the following circumstances:

• Non-Delivery: If the system fails to deliver the code within 6 hours of a successful payment confirmation.

• Invalid Code: If the code is proven to be invalid or "already redeemed" at the exact time of delivery.

  • Note: Users must provide a full, unedited screen recording showing the moment the code is revealed error.

3. Verification Process

All refund requests are subject to a manual investigation. We cross-reference:

• IP Logs & Timestamps: To verify when the code was accessed.

• Server Validation: To check the status of the code with the original provider. We reserve the right to deny any refund request if we suspect fraudulent activity or "friendly fraud."

4. Cancellation Policy

• Before Delivery: You may request a cancellation if the code has not yet been generated or sent to your WhatsApp.

• After Delivery: Once the message containing the code is sent, cancellations are no longer possible.